Key Features & Info
Key Features
Product Info
Our Personalised Water Bottle is the perfect gift for a child or adult, whether itโs for their birthday, Christmas, or any other occasion.
* Kindly note: We are unable to process orders containing emojis or symbols. These will not be recognised.
Specifications
Returns and Refunds
Atย Minaym, we take great pride in the quality and care that goes into each of our products. While we strive for perfection, we understand that sometimes things donโt go quite right. Hereโs how we handle returns and replacements:
Personalised Products - Errors Made by Us
We do our best to ensure your personalised items are perfect, but if weโve made a mistake in the personalisation, we want to make it right. Please follow these steps:
- Take a clear photo of the item showing the error.
- Include your order number in the message.
- Once weโve reviewed your information and confirmed the mistake, weโll send a replacement with the correct personalisation, free of charge.
- Weโre only human, but weโll always own up to our mistakes!
Personalised Products - Errors Made by You
If you notice an error in your personalisation after placing your order, contact us immediately with your order number. If production hasnโt started, we may be able to fix it. Unfortunately, if your item has already been personalised or shipped, we cannot offer a refund or replacement for mistakes caused by the customer.
To avoid any issues, please double-check your order details before submitting them. A quick review can save everyone time and ensure you receive the perfect product!
Non-Personalised Products
For non-personalised items, if you find a manufacturing fault, weโre here to help:
- Please take a photo of the issue along with your order number.
- Send the item back to us in its original packaging.
- Upon inspection, if we confirm a manufacturing defect, weโll issue a refund for the product, though weโre unable to refund the postage.
- We want you to be satisfied with your purchase and will do our best to ensure youโre happy with the outcome.
Clearance Items - No Refunds
Please note that all clearance items are final sale. Unfortunately, we cannot accept returns, exchanges, or provide refunds for items purchased from our clearance section. Be sure to review these items carefully before making your purchase.
Why Parent's Love Us
At Minaym, we offer practical, stylish, and easy-to-clean award-winning products for toddlers and school-age kids, all made from chemical-free and eco-friendly materials like silicone and stainless steel. Founded by a busy mum, our innovative solutions, such as personalised bottle bands and silicone snack pots, simplify parenting and make perfect personalised gifts. Committed to exceptional customer service and sustainability, we also provide a recycling program, ensuring the best for a new generation of children.
I Have Questions
Q: How do I personalise my water bottle?
Q: What are the benefits of using a stainless steel water bottle?
Q: How do I clean my water bottle?
Q: How long will it take to receive my water bottle?