Q: Can I personalise the products with my child's name?
- A: Yes, most of our products can be personalised! Look for the personalisation options on the product page.
Q: How do I clean the silicone products like bibs and teether?
A: Our silicone products are easy to clean. You can wash them by hand, in the dishwasher, or use a steriliser. Check individual product descriptions for specific cleaning instructions.
Q: What age are the products suitable for?
A: Our range is designed for various age groups. Check the product details for specific age recommendations. For instance, the Elephant Infant Spoon is suitable for little ones from six months old.
Q: Are the products environmentally friendly?
A: Yes, we prioritise eco-friendliness. Our silicone and stainless steel products are recyclable, and we offer specialist recycling if you return them to us.
Ordering and Delivery FAQs:
Q: How long does delivery take?
A: Delivery times vary, but for the UK, it's usually within 7 working days. For Europe, allow up to 14 working days, and for the rest of the world, up to 21 working days. Please note that busy periods may affect delivery times.
Q: Do you ship internationally?
A: Yes, we do! Shipping options and costs are displayed at checkout. International customers may be subject to additional charges like customs fees.
Q: Can I track my order?
A: Yes, once your order is dispatched, we'll send you an email with tracking details so you can monitor its journey.
Returns and Refunds FAQs:
Q: What's your returns policy for personalised items?
A: If we make a personalisation error, we'll replace the item. However, if the mistake is on your end, contact us immediately, and we'll try to rectify it if the item hasn't been marked yet.
Q: Can I return non-personalised items with manufacturing faults?
A: Yes, please photograph the item with its order number and send it back in its original packaging. We'll assess the fault and issue a refund if necessary.
Q: How do I contact customer service?
A: If you have any questions or concerns, feel free to reach out to our friendly customer service team at email@example.com or through our website.
If you can't find the answers you're looking for, our dedicated customer service team is here to assist. Feel free to reach out via firstname.lastname@example.org and we'll be delighted to help you on your minaym journey.