Personalised Santa Plate - Winterland

❄️ Santa's Delight: Our thoughtful design includes spaces for milk, a carrot for Rudolph, and a special treat for Santa. It's the perfect way to make sure Santa's visit is unforgettable!

This item is crafted from a natural material, so you may notice subtle variations in wood grain and colour shade among each piece.

At Minaym, we take great pride in the quality and care that goes into each of our products. While we strive for perfection, we understand that sometimes things don’t go quite right. Here’s how we handle returns and replacements:

Personalised Products - Errors Made by Us

We do our best to ensure your personalised items are perfect, but if we’ve made a mistake in the personalisation, we want to make it right. Please follow these steps:

• Take a clear photo of the item showing the error.
• Include your order number in the message.
• Once we’ve reviewed your information and confirmed the mistake, we’ll send a replacement with the correct personalisation, free of charge.
• We’re only human, but we’ll always own up to our mistakes!

Personalised Products - Errors Made by You

If you notice an error in your personalisation after placing your order, contact us immediately with your order number. If production hasn’t started, we may be able to fix it. Unfortunately, if your item has already been personalised or shipped, we cannot offer a refund or replacement for mistakes caused by the customer.
To avoid any issues, please double-check your order details before submitting them. A quick review can save everyone time and ensure you receive the perfect product!

Non-Personalised Products

For non-personalised items, if you find a manufacturing fault, we’re here to help:

• Please take a photo of the issue along with your order number.
• Send the item back to us in its original packaging.
• Upon inspection, if we confirm a manufacturing defect, we’ll issue a refund for the product, though we’re unable to refund the postage.
• We want you to be satisfied with your purchase and will do our best to ensure you’re happy with the outcome.

Clearance Items - No Refunds

Please note that all clearance items are final sale. Unfortunately, we cannot accept returns, exchanges, or provide refunds for items purchased from our clearance section. Be sure to review these items carefully before making your purchase.